Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Andrea J ID, United States
2022-12-03
The product I received was beyond what I expected, and while the shipping instructions warned it might be late, it was actually early.
William Bagley AZ, United States
2023-12-15
Very good. Long wait for buying to delivery.
David CA, United States
2023-10-13
When looking for clothing (note I don't say 'costumes') of high quality to wear at events/locations like historical railroads, Dickens fairs, and such, the Emporium has what I need!
Zoë CA, United States
2024-06-06
Terrific garment, as described. Came promptly, great quality - love it! Will definitely shop here again.
Mark7 TN, United States
2023-01-04
I love your product line! Very smooth Christmas transaction. Ordered on-line from my home in Tennessee and had delivered (for Christmas wrapping) to the home in California which id be staying. Customer service caught that i purchased at one location and delivered to another which resulted in a discount on my shipping. High quality merchandise, ALL recipients loved their "stuff".