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Customer service was fantastic. I used the measuring guidelines given which in no way worked. The item I received was WAY too big. Spoke to customer service about the issue and ordered a new item that fits very nice. Return of the first one was handled rapidly.

I am a regular customer and i have built myself a small wardrobe from Historical Emporiums catalog There have been a handful of occasions where I've contacted customer service with questions about some products and received no response to my inquiries But those occasions are few and far between I'm overall satisfied with the quality of the products that I've purchased And I will definitely be shopping from their site again in the near future

Quick shipping, good email communications, a little bit pricey but worth it.

Extremely responsive customer service, and turnaround time faster than what was listed on the site. What they make is very high quality, with good construction and materials, and very historically-accurate. It does not look "ready made" like a lot of other historical costumes I see.